Return Policy

At Seliijan, your satisfaction is our priority. If for any reason you are not entirely satisfied with your purchase, you may return your order under the conditions described below.

Withdrawal period: 14 days

In accordance with Articles L221-18 and following of the French Consumer Code, you have 14 days from the receipt of your package to notify us of your wish to return all or part of your order, without having to provide any reason.

Once your return request has been approved, you then have 14 days to ship the items back to us.

Return requests are processed on Mondays, Wednesdays and Fridays.

Return conditions

To be accepted, any returned item must be:

• unworn and unwashed, in new condition allowing it to be resold;
• accompanied by its original tags, intact;
• returned in its original packaging (pouch, packaging).

Special case — swimwear: for hygiene reasons, swimwear returns are only accepted if the product is returned in its original condition, with the tag, the hygiene liner and the original pouch intact, and unworn. Any swimwear whose hygiene liner has been removed or damaged cannot be returned or refunded (Article L221-28 of the French Consumer Code).

Items excluded from the right of return

• Swimwear without an intact hygiene liner (hygiene reasons);
• Gift cards, which are neither exchangeable nor refundable.

How to make a return

1. Log into your customer account by clicking on "Returns and cancellations" at the bottom of our website.
2. Select the order concerned:
   • if your order has not yet been shipped, you can cancel it directly;
   • if your order has been shipped, you can submit a return request for the entire order or for specific items only.
3. Once your return request has been approved by our team, you can generate your Colissimo return label directly from your customer account.
4. Place the completed return form inside your package, stick the label on the parcel and drop it off at a post office or pick-up point.

The return address appears directly on the Colissimo label. For any return made by your own means, the address is:

Seliijan — 3 rue Jacques Offenbach, 06000 Nice, France

We strongly recommend choosing a shipping method with tracking and insurance: returned items remain your responsibility until they are received at our premises.

Return shipping costs

• Return shipping costs are the responsibility of the customer: they will be deducted from the refunded amount when using our Colissimo return label.
• Return shipping costs are covered by Seliijan in the following cases:
  • size exchange (for customers located in France only);
  • defective item or error on our part when preparing your order.

Refund

After receipt and inspection of your returned package, your refund is issued within a maximum of 14 days from the acceptance of the return. In practice, we generally issue the refund as soon as the returned package is received.

The refund is issued via the payment method used for your purchase. Once the refund has been issued on our side, the time it takes to appear on your account depends on your bank (generally 3 to 10 working days).

If you return your entire order, the initial shipping costs (based on the standard delivery rate) will also be refunded, in accordance with Article L221-24 of the French Consumer Code. In the case of a partial return, only the returned items are refunded.

Customs fees on international returns: if customs fees are applied when the merchandise is returned to France, these costs will be fully deducted from your refund amount.

Exchanges

Would you like to exchange an item for a different size? Contact us beforehand by email so that we can check the availability of the requested size.

• If the exchange is possible (size in stock), we cover the return shipping costs for customers located in France only.
• If the requested size is no longer available, the exchange cannot be processed: your request will then be treated as a standard return, and our regular return policy will apply.

Depreciation of returned items

In accordance with Article L221-23 of the French Consumer Code, you may be held liable for any depreciation of the items resulting from handling other than what is necessary to establish their nature, characteristics and proper functioning.

If a returned item is received in a non-compliant condition (damaged, wrinkled, stained, showing signs of wear or neglect, deteriorated packaging), Seliijan reserves the right to apply a deduction to the refunded amount, proportional to the depreciation observed.

Carriers for returns

We do not accept returns via FedEx. If a return must imperatively be made via FedEx due to the lack of any alternative, an additional delay will apply to the refund: FedEx charges customs duties several weeks after receiving the package, which prevents us from knowing the exact refund amount in advance. The refund can then only be processed after approximately one and a half months.

We strongly advise our customers in France to use Colissimo, and for international returns to France, services such as UPS or DHL. Thank you for your understanding: these measures are in place to facilitate the return process and ensure your satisfaction.

Returns from the United Kingdom

Orders shipped to the United Kingdom benefit from the same return and exchange conditions as European orders.

However, please note that:

• any customs fees due upon receipt of your package are your responsibility;
• in the event of a refused package or unpaid customs fees resulting in the merchandise being returned to France, the customs and return fees incurred will be deducted from your refund amount.

Defective or non-compliant item — Legal warranties

Independently of the 14-day right of withdrawal, all our items are covered by:

• the legal warranty of conformity (Articles L217-3 and following of the French Consumer Code), valid for 2 years from the delivery of the goods, which entitles you to the repair or replacement of an item with a conformity defect, or failing that, a refund;
• the legal warranty against hidden defects (Articles 1641 and following of the French Civil Code), which allows you, in the event of a hidden defect, to choose between returning the item for a full refund, or keeping it for a partial refund.

If you notice a manufacturing defect on your item, contact us by email with photos of the defect. After validation, we will send you a prepaid return label and, depending on your choice and available stock, either send you a replacement item or issue a full refund. In this case, return shipping costs are fully covered by Seliijan.

 

Any questions?

Our team is here to answer any questions about your return: contact@seliijan.com