Return Policy
At Seliijan, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, you can return your order under the conditions described below.
Return period: 14 days
In accordance with Articles L221-18 et seq. of the French Consumer Code, you have 14 days from the date of receipt of your package to notify us of your wish to return all or part of your order, without having to provide a reason.
Once your return request has been validated, you then have 14 days to ship the items back to us.
Return requests are processed on Mondays, Wednesdays, and Fridays.
Return conditions
To be accepted, any returned item must be:
unworn and unwashed, in new condition suitable for resale;
accompanied by its original tags intact;
returned in its original packaging (bag, box).
Special case of swimwear: For hygiene reasons, swimwear returns are only accepted if the product is returned in its original condition, with the tag, hygienic panty liner, and original packaging intact, and unworn. Any swimwear from which the hygienic panty liner has been removed or damaged cannot be returned or refunded (Article L221-28 of the French Consumer Code).
Items excluded from the right of return:
Swimsuits without an intact hygienic panty liner (for hygiene reasons);
Gift cards, which are neither exchangeable nor refundable.
How to make a return:
Log in to your customer account by clicking on "Returns and Cancellations" at the bottom of our website.
Select the relevant order:
- If your order has not yet been shipped, you can cancel it directly;
- If your order has been shipped, you can request a return for the entire order or for specific items only. Once your return request has been approved by our team, you can generate your Colissimo return label directly from your customer account.
Place the completed return form inside your package, affix the label to the package, and drop it off at the post office.
The return address is printed directly on the Colissimo label. For returns made by your own means, the address is:
Byjaniine — 3 rue Jacques Offenbach, 06000 Nice, France
In this case, we strongly recommend choosing a shipping method with tracking and insurance: returned items remain your responsibility until they are received at our premises.
Return Shipping Costs
Return shipping costs are the responsibility of the customer: If you use our Colissimo return label, a flat fee of €7 will be deducted from the refund amount.
Return shipping costs are covered by Seliijan in the following cases:
- size exchange (for customers located in France only);
- Defective item or error on our part in preparing your order.
Refund
After receiving and inspecting your returned package, your refund will be processed within a maximum of 14 days from the date the return is accepted. In practice, we generally issue the refund as soon as we receive the returned package.
The refund will be issued via the payment method used for your purchase. Once the refund has been issued by us, the time it takes for the funds to appear in your account depends on your bank (generally 3 to 10 business days).
If you return your entire order, the initial delivery charges (based on the standard delivery rate) will also be refunded, in accordance with Article L221-24 of the French Consumer Code. In the case of a partial return, only the returned items will be refunded.
Customs fees on international returns:
If customs fees are applied when the merchandise is returned to France, these fees will be fully deducted from your refund amount.
Exchanges
Want to exchange an item for a different size? Please contact us by email beforehand so we can check the availability of your desired size.
If an exchange is possible (size in stock), we will cover the return shipping costs for customers located in France only.
If the requested size is no longer available, an exchange cannot be processed: your request will be treated as a standard return, and our standard return policy will apply.
Depreciation of Returned Items
In accordance with Article L221-23 of the French Consumer Code, you may be held liable for any depreciation of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and proper functioning.
If a returned item is received in a non-compliant condition (damaged), you will be liable for any depreciation of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and proper functioning.
If the item is damaged, creased, stained, shows signs of wear or neglect, or has damaged packaging, Seliijan reserves the right to apply a deduction to the refund amount, proportional to the depreciation observed.
Return Carriers
We do not accept returns via FedEx. If a return must be made via FedEx due to a lack of alternatives, an additional delay will apply to the refund: FedEx charges customs fees several weeks after receiving the package, which prevents us from knowing the exact refund amount in advance. The refund can then only be processed after approximately six weeks.
We strongly advise our customers in France to use Colissimo, and for international returns to France, services such as UPS or DHL. Thank you for your understanding: these measures are in place to facilitate the processing of returns and ensure your satisfaction.
Returns from the United Kingdom
Orders shipped to the United Kingdom are subject to the same return and exchange conditions as European orders.
Please note, however:
Any customs fees upon receipt of your package are your responsibility;
If you refuse the package or fail to pay customs fees, resulting in the return of the merchandise to France, the customs and return shipping costs incurred will be deducted from your refund.
Defective or Non-Conforming Item — Legal Guarantees
In addition to the 14-day right of withdrawal, all our items are covered by:
the legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code), which is valid for 2 years from the date of delivery. This guarantee entitles you to have an item repaired or replaced if it does not conform, or, failing that, to a refund;
the legal guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code), which allows you, in the event of a hidden defect, to choose between returning the item for a full refund or keeping it for a partial refund.
If you notice a manufacturing defect in your item, please contact us by email with photos of the defect. After validation, we will send you a prepaid return label and, depending on your preference and available stock, will either send you a replacement item or issue a full refund. Return shipping costs are entirely covered by Seliijan.
Any questions?
Our team is available to answer any questions you may have about your return: contact@seliijan.com
At Seliijan, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, you can return your order under the conditions described below.
Return period: 14 days
In accordance with Articles L221-18 et seq. of the French Consumer Code, you have 14 days from the date of receipt of your package to notify us of your wish to return all or part of your order, without having to provide a reason.
Once your return request has been validated, you then have 14 days to ship the items back to us.
Return requests are processed on Mondays, Wednesdays, and Fridays.
Return conditions
To be accepted, any returned item must be:
unworn and unwashed, in new condition suitable for resale;
accompanied by its original tags intact;
returned in its original packaging (bag, box).
Special case of swimwear: For hygiene reasons, swimwear returns are only accepted if the product is returned in its original condition, with the tag, hygienic panty liner, and original packaging intact, and unworn. Any swimwear from which the hygienic panty liner has been removed or damaged cannot be returned or refunded (Article L221-28 of the French Consumer Code).
Items excluded from the right of return:
Swimsuits without an intact hygienic panty liner (for hygiene reasons);
Gift cards, which are neither exchangeable nor refundable.
How to make a return:
Log in to your customer account by clicking on "Returns and Cancellations" at the bottom of our website.
Select the relevant order:
- If your order has not yet been shipped, you can cancel it directly;
- If your order has been shipped, you can request a return for the entire order or for specific items only. Once your return request has been approved by our team, you can generate your Colissimo return label directly from your customer account.
Place the completed return form inside your package, affix the label to the package, and drop it off at the post office.
The return address is printed directly on the Colissimo label. For returns made by your own means, the address is:
Byjaniine — 3 rue Jacques Offenbach, 06000 Nice, France
In this case, we strongly recommend choosing a shipping method with tracking and insurance: returned items remain your responsibility until they are received at our premises.
Return Shipping Costs
Return shipping costs are the responsibility of the customer: If you use our Colissimo return label, a flat fee of €7 will be deducted from the refund amount.
Return shipping costs are covered by Seliijan in the following cases:
- size exchange (for customers located in France only);
- Defective item or error on our part in preparing your order.
Refund
After receiving and inspecting your returned package, your refund will be processed within a maximum of 14 days from the date the return is accepted. In practice, we generally issue the refund as soon as we receive the returned package.
The refund will be issued via the payment method used for your purchase. Once the refund has been issued by us, the time it takes for the funds to appear in your account depends on your bank (generally 3 to 10 business days).
If you return your entire order, the initial delivery charges (based on the standard delivery rate) will also be refunded, in accordance with Article L221-24 of the French Consumer Code. In the case of a partial return, only the returned items will be refunded.
Customs fees on international returns:
If customs fees are applied when the merchandise is returned to France, these fees will be fully deducted from your refund amount.
Exchanges
Want to exchange an item for a different size? Please contact us by email beforehand so we can check the availability of your desired size.
If an exchange is possible (size in stock), we will cover the return shipping costs for customers located in France only.
If the requested size is no longer available, an exchange cannot be processed: your request will be treated as a standard return, and our standard return policy will apply.
Depreciation of Returned Items
In accordance with Article L221-23 of the French Consumer Code, you may be held liable for any depreciation of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and proper functioning.
If a returned item is received in a non-compliant condition (damaged), you will be liable for any depreciation of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and proper functioning.
If the item is damaged, creased, stained, shows signs of wear or neglect, or has damaged packaging, Seliijan reserves the right to apply a deduction to the refund amount, proportional to the depreciation observed.
Return Carriers
We do not accept returns via FedEx. If a return must be made via FedEx due to a lack of alternatives, an additional delay will apply to the refund: FedEx charges customs fees several weeks after receiving the package, which prevents us from knowing the exact refund amount in advance. The refund can then only be processed after approximately six weeks.
We strongly advise our customers in France to use Colissimo, and for international returns to France, services such as UPS or DHL. Thank you for your understanding: these measures are in place to facilitate the processing of returns and ensure your satisfaction.
Returns from the United Kingdom
Orders shipped to the United Kingdom are subject to the same return and exchange conditions as European orders.
Please note, however:
Any customs fees upon receipt of your package are your responsibility;
If you refuse the package or fail to pay customs fees, resulting in the return of the merchandise to France, the customs and return shipping costs incurred will be deducted from your refund.
Defective or Non-Conforming Item — Legal Guarantees
In addition to the 14-day right of withdrawal, all our items are covered by:
the legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code), which is valid for 2 years from the date of delivery. This guarantee entitles you to have an item repaired or replaced if it does not conform, or, failing that, to a refund;
the legal guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code), which allows you, in the event of a hidden defect, to choose between returning the item for a full refund or keeping it for a partial refund.
If you notice a manufacturing defect in your item, please contact us by email with photos of the defect. After validation, we will send you a prepaid return label and, depending on your preference and available stock, will either send you a replacement item or issue a full refund. Return shipping costs are entirely covered by Seliijan.
Any questions?
Our team is available to answer any questions you may have about your return: contact@seliijan.com